FAQ – Frequently Asked Questions

Frequently Asked Questions

How often do you launch new collections?

We work through exclusive editorial capsules. We don’t follow an industrial or seasonal calendar. Each collection is launched when it is ready to tell a new story. You can subscribe to our newsletter to receive updates straight from the cockpit.

Are all pieces available immediately?

Not always. Some pieces are available for pre-order, especially those that are part of launch capsules. Each product page will clearly indicate if it is in stock, available for pre-order, or sold out.

How does the Founder’s Passport work?

The Founder’s Passport is a symbolic, non-commercial object. It is given only to our founding clients and grants access to exclusive privileges:

• Private previews
• Archive editions
• Invitations to curated experiences

It cannot be purchased. It is earned. You may apply directly through the dedicated section on our site.

Do you ship internationally?

Yes, we ship almost worldwide. Delivery times vary by region and are detailed in our Shipping & Return Policy.

What if my order arrives damaged or incorrect?

Please contact us immediately at returns@elesilveira.com. We will handle it with priority. Each piece travels with a sense of ritual, and we make sure it reaches you as it should.

Can I return an item?

Yes, we accept returns within 7 calendar days after delivery, provided the piece has not been worn and retains its tags. Please see full details in our return policy.

Can I request a custom piece?

We do not currently create custom orders, except for very special cases linked to the Founder’s Passport. Each ELE SILVEIRA piece is designed as a finished work, not as a blank canvas.

Where can I contact you if I have more questions?

You can reach us anytime at: contact@elesilveira.com
We are also available on WhatsApp.