May Day

Returns & Exchanges

• Return Window
  You may return or exchange eligible items within 7 days of receiving your order.
  
  
• Condition of Items
  Returned products must be in their original condition: unused, unwashed, with all tags attached and in original packaging. We reserve the right to refuse returns that do not meet these conditions.
  
  
• Exclusions
  For hygiene reasons, certain items (such as scarves worn on skin, or personalized/limited pieces) may not be eligible for return. This will always be indicated on the product page.
  
  
• Return Process
1. Contact our team at info@elesilveira.com to request a return authorization.
2. Pack the items securely in the original packaging.
3. Use the return shipping label provided by our team (costs may apply).
   
   
• Refunds
  Once the return is received and inspected, refunds will be processed to the original payment method within 7–10 business days. Shipping costs are non-refundable.
  
  
• Exchanges
  Exchanges are subject to availability. If the item requested is no longer in stock, a refund will be issued instead.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Contact

For all shipping and return inquiries, please write to us at:
info@elesilveira.com